[ Within Japan ]
When you receive your ordered item, please check the contents of the item immediately.
Please note that we do not accept cancellations, returns or exchanges of products due to customer reasons after an order has been placed.
The color of the product image may differ slightly from the actual product depending on your PC or smartphone settings, but we cannot accept returns or exchanges.
Please note that we do not accept cancellations, returns or exchanges of products due to customer reasons after an order has been placed.
The color of the product image may differ slightly from the actual product depending on your PC or smartphone settings, but we cannot accept returns or exchanges.
Even if the product is the same size, there may be individual differences of 1-2 cm due to the production process, but these are not eligible for return or exchange.
Please note that color differences due to natural materials are not eligible for return or exchange, so please be sure to check before ordering.
However, if the product is damaged during delivery, is defective, or is a different product than the one you ordered, we will exchange it for the same product if we have it in stock.
Please note that color differences due to natural materials are not eligible for return or exchange, so please be sure to check before ordering.
However, if the product is damaged during delivery, is defective, or is a different product than the one you ordered, we will exchange it for the same product if we have it in stock.
In this case, we will cover the shipping costs for returns and exchanges.
If we do not have any stock available for exchange, we will refund your money, so please contact us via CONTACT within 3 days of receiving the product.
The procedure is as follows:
❶ Please contact us via "CONTACT" with the following details within 3 days of receiving the product.
・Name
・Address
·email address
・Product name
・Order number (this will be included in the order confirmation email sent to you after you place your order)
・Reason for return
❷ Our shop will inform you of the return procedure.
❸ Once we receive the returned item, we will exchange or return the item.
Important Notices for Returns
Even if the conditions for return are met, we will not be able to accept returns in the following cases, so please be sure to check the following:
・If the product tag is lost or damaged
If the included box is lost or damaged
・If the product shows signs of use, such as damage, dirt, or odor.
・Sale items
・Other cases where the product is deemed to be in a condition that makes it impossible to resell.
・If more than 3 days have passed, even if the item is unopened
・Items returned without contacting us for return
If we do not have any stock available for exchange, we will refund your money, so please contact us via CONTACT within 3 days of receiving the product.
The procedure is as follows:
❶ Please contact us via "CONTACT" with the following details within 3 days of receiving the product.
・Name
・Address
·email address
・Product name
・Order number (this will be included in the order confirmation email sent to you after you place your order)
・Reason for return
❷ Our shop will inform you of the return procedure.
❸ Once we receive the returned item, we will exchange or return the item.
Important Notices for Returns
Even if the conditions for return are met, we will not be able to accept returns in the following cases, so please be sure to check the following:
・If the product tag is lost or damaged
If the included box is lost or damaged
・If the product shows signs of use, such as damage, dirt, or odor.
・Sale items
・Other cases where the product is deemed to be in a condition that makes it impossible to resell.
・If more than 3 days have passed, even if the item is unopened
・Items returned without contacting us for return
