Website Manager
Rizzi B Ltd.
Representative Director
Matsumoto Rien
location
240-0112, Kanagawa Prefecture, Miura-gun, Hayama-machi, Horiuchi 1753-15
046.845.9985
Customer Support
online@rizzib.com
Sales price
Product prices and consumption tax displayed on this website
Required fees other than the product price
・Consumption tax - 10% of the product price (For International Orders tax not included)
・Domestic shipping fee - Sagawa Express
Free shipping for orders over 20,000 yen
| Kanto | 660 yen |
| Shinetsu, Tokai, Hokuriku, and Southern Tohoku | 770 yen |
| Kansai and Northern Tohoku | 880 yen |
| China | 990 yen |
| Shikoku, Kitakyushu, Minamikyushu, Hokkaido | 1100 yen |
| Okinawa | 1,760 yen |
payment method
・Credit card Various
・PayPal
・Pay later
Delivery time of the product
Kanto, Tohoku, Hokuriku, Tokai, Kansai areas: 2-3 days
Tohoku, Shikoku, Chugoku, Kyushu area: 3 to 4 days
Hokkaido and Okinawa areas: Delivery will take 4 days or more.
We do not offer delivery services during the New Year holidays, summer holidays, or on Saturdays and Sundays.
Please note that orders placed on the weekend will be shipped on Monday.
Please note that delays may occur during peak periods and due to weather and traffic conditions.
The Sagawa Express Inquiry Invoice No. stated in the email Enter
You can check the delivery status.
Returns, defective products and cancellations
When you receive your ordered item, please check the contents of the item immediately.
Please note that we do not accept cancellations, returns or exchanges of products due to customer reasons after an order has been placed.
・The color of the product image may differ depending on your PC, smartphone, etc.
The actual product may differ slightly from the image, but we cannot accept returns or exchanges.
- Even if the product is the same size, there may be an individual difference of 1-2 cm due to the production process, but this is not eligible for return or exchange.
- Color differences due to natural materials are not eligible for return or exchange.
Please be sure to check this when placing your order.
However, if the product is damaged during delivery, or is defective,
If you receive a product that is different from the one you ordered,
We will exchange the item for the same item only if we have stock.
We will cover the shipping costs for returns and exchanges.
If we do not have any stock available for exchange, we will refund your money.
Please contact us via CONTACT within 3 days of receiving the product .
The procedure is as follows:
❶ Please contact us via " CONTACT " within 3 days of receiving the product with the following details:
・Name
・Address
·telephone number
·email address
・Product name
・Order number [ After placing your order, it will be included in the order confirmation email we sent you ]
・Reason for return
❷ Our shop will inform you of the return procedure.
❸ Once we receive the returned item, we will exchange or refund the item.
[ Notes on returns ]
Even if the conditions for return are met, we will not be able to accept returns in the following cases, so please be sure to check the following:
・If the product tag is lost or damaged
If the included box is lost or damaged
・If the product shows signs of use, such as damage, dirt, or odor.
・Sale items
-Other cases where the product is deemed to be in a condition that makes it impossible to resell.
・If more than 3 days have passed, even if the product is unopened
・Items returned without contacting us for return
International Shipping
EMS
Shipping cost calculated at checkout.
Carrier may not be pre-selected and will vary based on size of the shipment.
We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order.
We cannot deliver to PO Boxes.
Orders shipped outside the Japan will be delivered on a Delivery Duty Unpaid (DDU) basis.
The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order (as reflected on the commercial invoice).
We do not provide or cover any domestic or international return shipping costs.
Duties and taxes are the responsibility of the recipient, should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes began on the shipment.
Free shipping not applicable for International orders.
* All international orders are FINAL SALE and are not eligible for return or exchange.
North America (United States) 5-7 days
Europe (France, Italy) 5-7 days
Asia (China, South Korea) 3-5 days
*Orders placed on Friday after 1:00 PM EST will begin processing the following Monday.
Transit times do not include Saturday, Sunday or holidays.
